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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Javonte Moore

May 29, 2024

5  out of  5 rating by Javonte Moore
"Does excellent work and is very personable. Not too pushy or too forward. Doesn’t try to sell you on anything you don’t need. He’s been my State Farm representative for a few years now and I have been satisfied throughout"
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Bruce Shelton

May 29, 2024

5  out of  5 rating by Bruce Shelton
"Very good experience. We changed our home and auto coverage to them and Nevaeh was outstanding. Thanks."
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Cindy Verhey

May 21, 2024

5  out of  5 rating by Cindy Verhey
"Olivia was amazing help for me on our monthly bill when I called the office. For some unknown reason, our bank declined our payment and the money was there. She took our payment over the phone and got us caught up! Thank you to Olivia for reassuring me it was paid and we still have insurance."
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Amber Van Davey

May 17, 2024

5  out of  5 rating by Amber Van Davey
"We just moved to the area and I wanted to switch our insurance over to a local agent. I went into the office and met with Ian. Very friendly and was able to answer all my questions with no issues. All good things."
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Carl Griffin

May 16, 2024

5  out of  5 rating by Carl Griffin
"Nevaeh helped us today with getting another family member onto our auto policy and made it as easy as 1-2-3. We always find the folks in Neil's office able to answer our questions or solve our problems easily."
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Constance Hamblin

May 14, 2024

5  out of  5 rating by Constance Hamblin
"Excellent customer service! Very knowledgeable and personable."
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Lin Ng

May 3, 2024

5  out of  5 rating by Lin Ng
"Neil's office has super easy to work with. Olivia comes to my aid all the time. Always super responsive!"
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Dana H.

April 28, 2024

5  out of  5 rating by Dana H.
"Enjoyed a good conversation with Ian. Was very personable and knowledgeable. Ended up switching all of my properties/auto's over to State Farm. Thanks so much Ian!!"
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Madison King

April 22, 2024

5  out of  5 rating by Madison King
"Landon Caplinger was a great agent to work with. Helped me with all my questions in a quick and easy fashion."
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Cole Espinoza

March 7, 2024

5  out of  5 rating by Cole Espinoza
"State farm is the best Mr Neil is the best State farm agent I have had in years and treat you like family he make sure that you have everything you need in your insurance policies your life insurance your renter's insurance even your car insurance literally takes the best care of you in your needs a number one in Indiana Indianapolis"
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Whitney Gretter

February 9, 2024

5  out of  5 rating by Whitney Gretter
"Olivia went above and beyond for our family. She ensured every point was well thought through and covered adequately. The personal service and attention to detail was definitely a five star experience. We are so grateful!"
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Zihao Zhao

November 16, 2023

1  out of  5 rating by Zihao Zhao
"Very awful and disgusting experience. Firstly they told me my Auto insurance monthly charge is 74 dollars, and the second month they reset it to 115 dollars though I didn't change my plan. I paid the 115 dollars for the second month and cancelled the insurance like 3 days later. They charged me over 50 dollars for 3 days.(they said the fee is prorated and there's no termination fee) I called them to enquire the charge, one agent said he thought there's something wrong about the charge as well. But they need to have the billing specialist(who is never gonna appear) to deal with it. And the agent guaranteed to check and call me back the next day and he never did. The billing specialist never emailed or called me. Even if I went to the store in person, nothing worked out since they always had the same wording. The agent even deliberately put me online to wait for him for over 10 minutes."
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Buck Bochtler

July 17, 2023

5  out of  5 rating by Buck Bochtler
"Neil and his team have been great to work with. If you're looking for a friendly and knowledgable staff look no further!"
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Stephanie Knoth

July 15, 2023

5  out of  5 rating by Stephanie Knoth
"Everyone in Neil's office is very friendly and helpful. We have had several claims and the process was easy and we were always taken care of."
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mike switzer

July 11, 2023

5  out of  5 rating by mike switzer
"They always provide excellent customer service and have insurance solutions for your personal belongings or your business. 5 star!"
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Shannon Loomis

July 5, 2023

5  out of  5 rating by Shannon Loomis
"Neil and his team are very knowledgeable and provide great service when you need it!"
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Jeff Bryles

July 1, 2023

5  out of  5 rating by Jeff Bryles
"Very professional and always available to help with any insurance issues, and provides great insight into best setups for complex insurance needs"
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Fowler Pest Control

June 27, 2023

5  out of  5 rating by Fowler Pest Control
"Professional service with small town pride. I use their services for my commercial properties, my house and multiple vehicles. They are my insurance company that serves me in benton, newton and white counties."
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Neil Fellure

June 26, 2023

5  out of  5 rating by Neil Fellure
"Great service and has been my agency for close to 20 years!"
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M. Clayton

June 26, 2023

5  out of  5 rating by M. Clayton
"I have been working with Neil Klemme and his staff for a little over 5 years. I have always received great quality service every time I have called or stopped in. Highly Recommended!"
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Arin Keen

June 25, 2023

5  out of  5 rating by Arin Keen
"Neil runs an outstanding agency! His team is attentive and quick to respond. It is nice to be able to call with a question and actually talk to a knowledgeable person who can help you. I highly recommend using Neil for all your insurance needs."
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Gretchen Basham

June 25, 2023

5  out of  5 rating by Gretchen Basham
"I would highly recommend Neil and his office team. They are wonderful"
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Megan O'Malley

June 25, 2023

5  out of  5 rating by Megan O'Malley
"Neil Klemme and his staff are the best! They have taken care of all my insurance needs for over 10 years. I can always rely on quick responses when I have questions and have peace of mind knowing my insurance needs are in good hands."
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June 25, 2023

5  out of  5 rating by AgtgZtxy
"Very good experience with Neil and his staff. They handled all my needs in a fast and professional way!! Thank you"
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Brent Mithoefer

June 25, 2023

5  out of  5 rating by Brent Mithoefer
"Experienced staff that is very helpful."